I must apologise for the long time between posts.

I'll be posting the first part on creating and selling a software product for $0 shortly, but in the mean time, I just wanted to let you know that I've released a guide to customer service that you can get from this site Customer Service Guide. It's just $4 until the 1st of Jan, and $10 after that.

It should be useful to anyone running, or looking to run a business, especially one which is mainly online.

I hope everyone has had a great holiday, and I'm looking forward to a fun and profitable New Year with you all.

By the way, if anyone has suggestions or questions for other guides they would like, drop a comment here and let me know about it.